Handover to the Renter and Return to the Lessor

1. Handover and Return
The lessor shall hand over the vehicle to the renter at the time specified in the rental agreement and at the location specified therein. During the summer season (June–September), the minimum rental period is one week (unless a shorter period is available in the calendar). The exchange day is Monday.
Outside the summer season, weekends and individual days (a minimum of three days) are also possible. In such cases, the departure days are freely selectable. The rental period generally begins at 15:00 and ends by 12:00.
The rental agreement is to be signed at the time of vehicle pickup. At the time of signing, the renter is required to present proof of identity.
The renter must return the vehicle to the location specified in the rental agreement at the end of the agreed rental period. Any changes to the return time or location must be arranged with the lessor well in advance.
The lessor is not obliged to provide any refund if the renter returns the vehicle before the agreed rental period has ended.
If the vehicle is not returned at the end of the rental period and no extension of the rental period has been agreed with the lessor, the matter will be reported to the police as a theft. Should the renter neglect these obligations, the lessor reserves the right to charge reasonable compensation for any financial losses incurred as a result of such neglect.

2. Condition upon Return
Before returning the vehicle, it must be cleaned inside, refueled, have the AdBlue tank filled, and the vehicle’s toilet cassette and grey water tank emptied. The lessor is entitled to charge an additional fee of €50 for emptying the tanks. Cleaning is charged at €50 per hour.

3. Rental Eligibility
To rent the motorhome, the renter must be at least 21 years old and have a minimum of three (3) years of driving experience with a Category B license. The maximum age for the driver is 70 years.

4. Security Deposit and Rental Payment
The lessor requires a security deposit of €300 at the time of reservation. If the deposit is paid by bank transfer, the reservation is confirmed once the payment appears in the lessor’s account.
The security deposit will be returned to the renter’s designated account once the vehicle is returned at the agreed time and in the same condition as at the time of rental (excluding the external wash).
The security deposit may also be used for additional services (such as lowering the deductible, redeeming extra kilometers, additional driver fees, picnic table and chairs, final cleaning, dishwashing of utensils, and emptying the toilet and grey water tanks) either at the start of the journey and/or upon return of the motorhome.
The rental fee must be paid in full 14 days prior to the start of the rental period. If there are fewer than 14 days until the start of the rental period, the rental fee must be paid immediately. Payment is to be made to the account specified in the rental agreement.

5. Inclusions in the Rental
The rental includes the vehicle with its equipment (including toilet chemicals) and the agreed mileage, as well as an exterior wash at both pickup and return. The lessor has insured the vehicle with both traffic and comprehensive (casco) insurance. The renter’s deductible in the event of damage is €1200 per incident, and for glass damage, the deductible is €250 per incident. A partial payment of the deductible may also be deducted from the guarantee fee. The renter is responsible for any additional insurances.
The deductible may be reduced to €500 for an additional fee of €15 per day.

6. Renter’s Obligations and Responsibilities

• The renter must inspect the vehicle at the time of handover and record any deficiencies or faults together with the lessor in the rental agreement. If no deficiencies or faults are recorded, the renter is held responsible for any such issues that were observable at the time of inspection.
• The renter is obligated to care for the vehicle and its equipment so that they are returned in the same condition as at handover, except for normal wear and tear.
• The renter must take care of the vehicle as carefully as they would their own, exercising special care and caution while driving. The vehicle is to be used only in its intended manner. During the rental period, the renter is responsible for regularly checking the vehicle’s condition (e.g., tire pressures, oil levels, and other fluids) and ensuring that these are sufficiently maintained. Even when the vehicle is parked for a moment, it must be locked.
• The renter agrees to drive the vehicle personally. The vehicle may only be handed over to or driven by another person if the rental agreement specifically permits this. The renter must inform any such person about the contents of this agreement.
• The vehicle may not be used for unlawful purposes, towing, competitions or related activities, driver training, or driving on ice.
• The renter should consider the vehicle’s dimensions and avoid driving in narrow areas or under low overpasses (such as at gas stations) and check the clearance of underpasses. Likewise, avoid driving on narrow forest roads if there is a risk that tree branches might cause scratches. When reversing, always ensure there is sufficient space behind the vehicle, and remember to lock it carefully when leaving.

7. Campsite Regulations
At campsites, the safety distance to another vehicle and its equipment must be at least 4 meters.
All documents in the vehicle (such as the registration certificate, manuals, and any other relevant papers) must be handled with care. Any damages will be charged to the renter.

8. Vehicle Maintenance During Rental
During the rental period, the renter is responsible for regularly checking the motorhome and ensuring that its electrical systems are used in a way that prevents the batteries from discharging. If the vehicle’s starter battery is discharged due to the renter’s negligence (for example, leaving the headlights on in a parked vehicle or overusing the 12V outlets while the vehicle is switched off), the renter is responsible for recharging the battery or taking necessary measures to restart the vehicle.

9. Smoking and Pets
Smoking in the rented vehicle is strictly prohibited. A fee of €500 will be charged for non-compliance. Bringing pets is also prohibited. Without a separate agreement, any pets brought along will incur an additional cleaning fee of €200.
An additional fee of €20 per person applies for a second, third, and fourth driver.

10. Use Outside Finland
The rented vehicle may not be taken outside Finland without the lessor’s written permission. For rentals involving travel abroad, an additional fee is charged (€50, or €30 for Sweden, Norway, or Denmark), which includes foreign insurance. Driving in certain countries may be prohibited (currently, for example, Russia, Belarus, and Ukraine). The renter is not entitled to hand over the vehicle to anyone other than those named in the rental agreement.

11. Renter’s Liability
The renter is liable, up to a maximum of €1200, for:

• Compensating for any damage to the vehicle or its equipment incurred during the rental period
• Replacing any parts and additional equipment lost during the rental period
  The renter is fully responsible for any damage to the vehicle and its equipment that is not covered by the vehicle’s comprehensive insurance. Such damages include, but are not limited to, those caused by:
• Overloading or driving on bald tires
• Refueling the vehicle with the wrong type of fuel
• Damage to upholstery or other parts caused by smoking, pets, dirty items, or scratches
• Driving in areas not intended for vehicle use
• Damage to the vehicle’s water system or sanitary equipment due to freezing if the damage is caused by negligence or failure to act
• Using the vehicle under the influence of alcohol or other intoxicants, for criminal purposes, or if the renter otherwise materially breaches the terms of the agreement.

It is expressly stated that the lessor reserves the right, when justified, to charge the renter— in addition to the agreed rental fee— for additional costs related to: the contractual basic liability, fuel charges, rental period extensions and associated fees, delivery and pickup fees, parking violation fees incurred during the rental period, fees for private parking control, fines, tickets, tolls, congestion charges, overloading fees, and other similar charges including administrative costs.
The renter is released from liability if the lessor receives full compensation for damages through insurance or directly from the party responsible for the damage. The renter is also responsible for any campsite, parking, or parking violation fees, as well as overloading, fine, penalty, and other charges incurred during the rental period.

12. Lessor’s Responsibilities
The lessor is responsible for ensuring that the rented vehicle is technically in a condition at the time of handover that allows it to be used for its intended purpose as per the agreement. The lessor is not liable for damages caused by a breakdown or malfunction of the vehicle that result in harm to the renter, the renter’s property, other vehicles, or other persons. The lessor does not compensate the renter for travel or accommodation expenses incurred due to an interruption of the journey. Furthermore, the lessor is not responsible for the renter’s property in the vehicle (e.g., in cases of theft) if such losses are not covered by the vehicle’s insurance.

13. Procedures in Case of Malfunction, Damage, or Theft

• In the event of a technical or other malfunction, the renter must immediately notify the lessor. The renter is obligated to deliver the vehicle for repair to the lessor upon request. The renter may also return the vehicle immediately in the event of a malfunction, which will terminate the rental agreement at the time of handover.
• If a technical fault or other defect occurs during the rental period, the renter has the right to request a corresponding reduction in the rental fee. If the defect is substantial, the renter may request cancellation of the rental agreement. In the event of a tire damage, the renter is obliged to have the tire repaired at the lessor’s expense after first consulting with the lessor.
• In the event of a traffic accident, the renter must immediately notify the lessor. If liability is even slightly unclear, the renter must report the incident to the police. A police report is always required in cases of personal injury. For incidents involving wildlife, the renter must also report the incident to the police and provide the lessor with the police report certificate.
• In the event of theft, the renter must immediately notify the lessor of the theft of the vehicle and promptly file a police report. The lessor will then inform the renter of the necessary measures to be taken as a result of the incident. If the renter fails to make these notifications, they are liable for any damages incurred by the lessor as a result.

14. Cancellation of the Agreement
If the renter cancels the agreement:

• More than 21 days before the start of the rental period, the lessor is obliged to return the full security deposit.
• If cancelled 14 days before the start of the rental period, the lessor will return the security deposit reduced by €100.00, to cover cancellation-related costs.
• If cancelled 7 days before the start of the rental period, the lessor will return the rental fee and security deposit reduced by €200.00, to cover cancellation-related costs.
  If the renter cancels the agreement less than 7 days before the start of the rental period, the rental fee will not be refunded, though the security deposit will be returned in full.
  The lessor reserves the right to cancel the rental agreement during the rental period if it becomes apparent that the renter is substantially breaching the agreement or the rental terms, or if the lessor deems that the renter is not capable of handling the vehicle properly.
  If the use of the vehicle is prevented due to damage or theft, the agreement terminates upon the lessor’s notification of the incident. In such cases, the renter is obliged to return the vehicle to the lessor without delay.

15. Dispute Resolution
Disputes arising from the rental agreement shall primarily be resolved through negotiation. If the dispute is brought before a court, the matter shall be decided by the district court of the lessor’s domicile or, in cases involving consumer disputes, another competent sub-court as provided by law.

Have a good and safe journey, everyone!